ServiceNow PPM Consultant

Job Description

Responsibilities

• Implement and customize ServiceNow Project Portfolio Management (PPM) solutions.
• Develop dashboards and reports to track project and portfolio performance.
• Integrate PPM with ITSM and ITOM modules for seamless project workflows.
• Provide training and support for PPM users.
• Conduct periodic reviews to ensure alignment with business objectives.
• Create project templates and workflows for repeatable processes.
• Collaborate with stakeholders to gather and refine project requirements.
• Optimize resource allocation and tracking within the PPM module.
• Ensure compliance with organizational policies and standards.
• Develop scripts and automation to enhance PPM functionalities.
• Provide ongoing support and enhancements for PPM implementations.
• Develop training materials and conduct workshops for end-users.
• Monitor and analyze project performance metrics to recommend improvements.
• Perform regular audits of PPM configurations and data.
• Document all configurations, workflows, and integrations related to PPM.

Requirements

• 3-5 years of experience in ServiceNow PPM implementation.
• Strong understanding of project management principles and methodologies.
• Proficiency in JavaScript and ServiceNow scripting.
• ServiceNow Certified Implementation Specialist - PPM certification is preferred.
• Excellent communication and stakeholder management skills.
• Knowledge of Agile and Scrum methodologies.
• Experience integrating PPM with ITSM and ITOM modules.
• Ability to develop training materials and conduct workshops.
• Familiarity with reporting and performance analytics tools.
• Experience optimizing resource allocation and utilization.
• Proficiency in building project templates and workflows.
• Ability to troubleshoot and resolve PPM-related issues.
• Bachelor's degree in IT, Project Management, or related field.
• Experience with financial tracking and portfolio management.
• Strong analytical and problem-solving skills.